Terms, privacy and accessibility

Website terms and legal information

The service provider is Hornigold w Zielonej Kamienicy spółka z ograniczoną odpowiedzialnością, ul. Mikołaja Kopernika 6, 40-064 Katowice, Poland. Tax ID (NIP): 6343076075; company register (KRS): 0001265196. Register court: Sąd Rejonowy Katowice-Wschód w Katowicach, VIII Wydział Gospodarczy Krajowego Rejestru Sądowego. Share capital: PLN 500,000. Contact: office@hornigold.pl, +48 608 662 707.

The website provides information, category comparisons, stay planning and enquiry preparation free of charge. Use begins when you open a page or select a function and ends when you close it. An up-to-date browser and Internet connection are needed; interactive functions require JavaScript and sending a prepared enquiry requires your own email application. Core content and documents are available without JavaScript.

Do not submit unlawful content, infringe others' rights or disrupt the website. External services are opened voluntarily and apply their providers' terms. Images labelled as editorial illustrations do not document the actual appearance of a place.

Report technical problems and complaints by email to office@hornigold.pl or by post to the company address. Describe the issue, date and requested remedy and provide reply details. Consumer complaints receive a response on a durable medium within 14 days of receipt, unless a specific law sets another deadline. Interruptions and errors do not exclude the company's statutory liability or consumer rights.

Updated terms govern website use from publication and do not change existing contracts. Polish law applies without removing mandatory consumer protections, including those of the consumer's country of habitual residence. Documents can be saved and printed. Translations provide access to information and do not restrict statutory rights.

Reservations, stays and complaints

Selecting dates or a room, or preparing a message, does not hold availability or conclude a contract. Send your enquiry from your own email or call reception. Before accepting an offer, you receive the dates, category and guest count, total price including taxes, agreed extras and their costs, payment terms, changes, cancellation and no-show conditions. Agreed terms and acceptance of the reservation are confirmed by email. Do not pay without an agreed offer and reception's instructions.

Agree arrival and departure times, arrangements for pets, children, parking and accessibility needs before concluding the contract. Use the room as intended, follow safety rules and respect other guests' peace. Report defects or missing agreed services to reception so they can be addressed. Liability for damage follows the law; no automatic penalties absent from the contract apply.

For non-residential accommodation booked for a specified date or period, the statutory 14-day right to withdraw from a distance contract generally does not apply (Article 38(1)(12) of the Polish Consumer Rights Act). This does not make every offer non-refundable. Cancellation terms and any advance payment are those accepted before booking. Request changes or cancellation at office@hornigold.pl and keep the confirmation.

Submit stay or payment complaints to the company, including a reservation reference if available, a description and the remedy sought. Do not send card details. Failing to report a defect immediately does not remove statutory rights. Consumer ombudsmen and the Trade Inspection offer assistance. Information on alternative dispute resolution is available at polubowne.uokik.gov.pl and consumer-redress.ec.europa.eu. Participation in a particular procedure is subject to applicable rules and required consents; this information is not blanket company consent to every procedure.

Payment and refund rules

This website does not collect money or card details and does not currently operate Fiserv Hosted Checkout. Agree available methods and payment deadlines with reception in the offer. Settlement is in PLN; the total, taxes and agreed additional charges must be known before acceptance. Any currency-conversion costs are determined by your bank.

The amount and nature of any advance payment and the conditions for refunding or retaining it are stated in the individual offer, subject to consumer rights. There is no automatic 100% non-refundable charge for all enquiries. Accounting documents are issued in accordance with the law; give reception invoice details before settlement.

Where a refund is due, its basis, amount and deadline are confirmed on a durable medium in accordance with the contract and law. Refunds normally use the original payment method; another method is agreed without additional cost to the guest. Never enter a card number, CVV or banking password in a form or email. Verify suspicious payment requests by telephone.

Before enabling online payments, we will publish the actual provider's details, available methods, paid-order steps and confirmation rules. Returning from a payment gateway alone will not prove reservation acceptance. This function remains unavailable until the integration is enabled and verified.

Online bookings and payments - requirements before launch

Status and contracting parties. Online sales through this website are not active. This document sets out requirements for the future process; it does not confirm an active KWHotel or Fiserv service. The accommodation provider is the company identified in the legal information. KWHotel is intended to manage availability and bookings, and the selected Fiserv product to process payment; neither thereby becomes a party to the accommodation contract. The exact product, payment operator and service scope must be confirmed before launch.

Before ordering. Immediately beside the final button, show the dates, category, guest count, agreed services, total price in PLN including taxes and compulsory charges, amount payable now, balance and due date, and change, cancellation and no-show conditions. Guests must be able to correct their details and read the provider information and terms before becoming bound. Paid extras require an active choice and must not be preselected.

Order with an obligation to pay. The button placing a paid order must read “Book with an obligation to pay”. “Book”, “Confirm” or “Next” alone is insufficient. The obligation must also be clear when payment is due later. Accepting terms does not replace the button label and must not require marketing consent. Reading the privacy notice is not consent to unrestricted data processing.

Contract formation. At present an enquiry does not create a booking; conditions are agreed with reception. Before future sales start, the precise point at which the contract becomes binding and the conditions for accepting an order must be stated clearly. Receipt of an order, payment pending, payment received and accommodation confirmed are different states. Displaying a form, holding availability or returning from a payment page does not confirm a stay.

Advance payment and rate. The advance amount, deadline, balance and consequences of non-payment must be specified in the chosen offer and confirmation. State clearly whether the payment is an advance, a Polish-law earnest payment (zadatek), or full payment; these are not interchangeable. No unconfirmed percentage or universal non-refundable rate is set here. A non-refundable offer requires clear advance disclosure and does not exclude statutory claims.

Cancellations and changes. Before ordering, disclose any free-cancellation deadline and time zone, the calculation of later charges, and no-show and early-departure conditions. Send requests to office@hornigold.pl and retain confirmation. The absence of the statutory 14-day withdrawal right for non-residential accommodation on specified dates (Article 38(1)(12) of the Polish Consumer Rights Act) does not make every booking non-refundable. Rights under the accepted rate and the law remain intact.

Payment process. The intended server will recheck the offer and availability in the PMS, create a pending booking, and then create a session for the selected Hosted Checkout. Enter card details on the operator’s page, not in a Hornigold form or email. Available methods, any costs and deadlines must be disclosed before commitment; not every method advertised by the supplier is promised. Never send CVV, banking passwords or authorisation codes to reception.

Verification and failures. Accommodation confirmation is intended to follow reliable server-side payment verification and acceptance by the PMS. A received payment with PMS confirmation pending requires a distinct message, not a false stay confirmation. After an error or unclear result, check status with reception before paying again. A paid order that cannot be fulfilled requires contact and a remedy under the contract and law; using an external system does not itself exclude Hornigold’s liability.

Refunds and complaints. When a refund is due, the guest receives its basis, amount, deadline and method on a durable medium. The original method is normally used; an agreed alternative must not impose an additional cost on the guest. The deadline depends on the legal and contractual basis; bank posting time is separate. No fictitious “14 days for every refund” rule is set. Contact office@hornigold.pl or the company’s postal address. The accommodation complaints section does not restrict consumer rights.

Confirmations and launch. Email must provide a durable record of the concluded contract, rate conditions and terms applicable when ordered, identifier, dates and scope, price, payment and balance, and contact details. A link to a changeable page is not a substitute. Payment messages must be distinguished from stay confirmations. Before launch, verify all seven languages, button labels, notification authentication, cancellations, refunds and messages; disclose external service language limitations. Online sales and payments remain disabled until then.

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Privacy policy and GDPR information

The controller of data handled by Hornigold is Hornigold w Zielonej Kamienicy sp. z o.o., ul. Mikołaja Kopernika 6, 40-064 Katowice, Poland, NIP 6343076075, KRS 0001265196. For privacy matters and rights requests, contact office@hornigold.pl or the company’s postal address. This is the controller’s contact; it is not presented as a Data Protection Officer address. This notice covers this website and reception enquiries, not the inactive payment system.

Messages are prepared locally in your browser. Only when you send one from your email do you disclose your email address, message and voluntarily supplied details to the recipient. Data necessary for an offer or contract are processed under GDPR Article 6(1)(b); general correspondence, prevention of abuse and establishment or defence of claims under legitimate interests (Article 6(1)(f)); legally required records under Article 6(1)(c). Marketing consent is not required to ask a question or book a stay.

Providing enquiry details is voluntary, but without contact and stay information we cannot reply or prepare an offer. Do not send sensitive information or identity documents through the form. The website does not profile users or make automated decisions with legal effects. It has no newsletter subscription form or active advertising tools.

Hosting providers depend on the address visited. chatgpt.site uses OpenAI Sites and Cloudflare infrastructure; github.io uses GitHub Pages. Delivery and security may involve processing IP addresses, request time and URL, browser information and technical logs. Our legitimate interest under Article 6(1)(f) GDPR is providing a secure website and preventing abuse. Hosting does not mean that an enquiry entered here is sent to an AI model: the form prepares the message locally.

Correspondence retention criteria. Enquiry data are needed while handling the request and agreeing an offer; if a contract follows, also for performance and the period required for the relevant records. Further retention requires a separate basis, such as tax duties or establishing or defending claims; the applicable period depends on the document, claim and events affecting the limitation period. There is no single universal period for all correspondence. Ask the controller for details about your case. Infrastructure-log and provider-backup retention are separate from browser storage and must be determined for the particular service.

You may request access, rectification, erasure and restriction, and portability where GDPR conditions are met. You may object to processing based on legitimate interests. Consent can be withdrawn at any time without affecting prior lawful processing. You may complain to the President of Poland's UODO (uodo.gov.pl) or the competent supervisory authority. Requests are normally answered within one month; any permitted extension and its reasons are communicated within that period. Proportionate identity verification may be requested.

Google maps and panoramas are optional. Embeds load only after consent in privacy settings (Article 6(1)(a) GDPR). Google may then receive IP and browser data and use its own storage under https://policies.google.com/privacy. Withdrawal removes the embed and prevents reloading; it does not reverse the provider’s earlier processing. An ordinary map link opens a separate service when clicked.

Recipients and roles. Authorised Hornigold staff handling the matter have access. Recipients may include email and IT suppliers and, where needed, accounting, legal advisers and legally authorised authorities. A supplier acting on our instructions requires an appropriate processing arrangement; a party determining its own purposes may be a separate controller. Naming a supplier here does not certify a signed processing agreement or the same role for every service. Contact the controller for recipient details relating to your matter.

Transfers outside the EEA. Global hosting and map providers may process data outside the European Economic Area. Their published notices describe safeguards including standard contractual clauses and, where applicable, the EU–US Data Privacy Framework: https://openai.com/policies/eu-privacy-policy/, https://www.cloudflare.com/privacypolicy/, https://docs.github.com/en/site-policy/privacy-policies/github-general-privacy-statement. These are provider statements, not confirmation of the mechanism used in a particular Hornigold contract. Ask the controller about the country, recipient, applicable transfer basis and how to obtain a copy of safeguards; the mechanism must be checked for the service and recipient concerned.

Privacy choices are valid for at most 180 days. An invalid entry is removed when the website next reads it; a closed or offline browser does not perform background deletion. Technical periods verified in code. Privacy choices remain on your device for at most 180 days; stay plans and comparisons last until the tab session ends. Language choices remain until you delete them. Dismissing the language suggestion also uses the session key hornigold-language-suggestion-dismissed. Clearing saved choices removes these first-party entries. This does not determine email correspondence or provider-log retention. The Sites aggregate counter stores a total and start date without visitor identifiers; the counter is hidden on GitHub Pages.

Cookies, device storage and choices

We do not load embedded Google panoramas without your consent. Scrolling or closing the notice does not give consent. Maps are the only optional integration; Google Analytics and advertising tools are inactive.

Website storage: hornigold-language (localStorage) retains your chosen language until deleted; hornigold-stay, hornigold-comparison and hornigold-enquiry-plan (sessionStorage) retain planning and comparison choices until the tab session ends. Free-text enquiries and card details are not stored there. hornigold-privacy (localStorage) records your privacy choice, policy version and date for up to 180 days; optional maps are disabled again after expiry. These functions support your requests and record choices rather than track advertising activity.

The language suggestion uses browser language settings, without locating the visitor or redirecting automatically. Choosing to stay in the current language saves this deliberate choice in hornigold-language (localStorage) and the hornigold-language-suggestion-dismissed marker (sessionStorage), which prevents another suggestion during this tab session. The marker contains no personal identifier or enquiry data and ends with the session according to browser behaviour. The persistent language choice remains until you delete it. Clearing saved choices in privacy settings removes both entries. These are not analytics or advertising tools.

Dates and guest count may appear in page URLs: sharing a link discloses those values, and the requested URL may enter hosting logs. Do not place names, email addresses or other personal data in URLs. External links open separate services only when clicked.

Open Privacy settings in the footer to choose necessary functions only or allow Google maps separately, and withdraw just as easily later. Withdrawal removes embedded maps. We cannot erase information already stored by an external provider; also manage it in your browser and with that provider. The clear-choices button removes Hornigold's own storage on this device. Refusal leaves written directions and contact details available.

The Sites version has an aggregate page-view counter. Its database stores only the total and the measurement start date. It stores no IP addresses, visited page URLs or personal identifiers, and uses no cookies or device storage to recognise visitors. Reloads and repeat visits may increase the count: these are page views, not unique visitors. It does not measure sales or advertising performance. Hosting technical logs are separate from this database. On GitHub Pages the counter is hidden.

Accessibility information

Service and scope. Hornigold provides stay information, room categories, planning and preparation of enquiries to reception. The provider is the company identified in the legal information. Selecting dates or a room currently does not conclude a contract; online booking and payments are disabled. This notice describes the current website and preparations, not the compliance of an unconnected booking engine.

How to use the service. You need Internet access and a current browser. Content and terms are readable as HTML without JavaScript; planning, comparisons and privacy settings require JavaScript. Send the prepared enquiry through your own email application or contact reception. Google Maps consent is not required to read the address and written directions.

Accessibility features. The website uses headings, text labels for forms, keyboard navigation and visible focus. Seven languages and written directions are available. Development aims at WCAG 2.2 AA. Automated checks and keyboard tests do not replace assessment with screen readers and users; full compliance or PAD certification is not claimed.

Known limitations. Policy PDFs do not have an accessibility tag structure; PDF/UA compliance is not claimed. Full content remains available as HTML in the relevant language. External panorama accessibility depends on Google. Digital accessibility information does not confirm step-free access, adapted bathrooms or other building features; discuss specific accommodation needs with reception before contracting.

Future booking and payment. Once KWHotel and the selected Fiserv product are connected, test the entire journey: dates and guests, offer selection, forms and errors, summary and terms, payment-obligation button, redirect, bank authentication, payment status, confirmation, cancellation and refund. Acceptance must cover keyboard use, screen readers, zoom, time limits, messages and documents in all seven languages. A supplier manual is not evidence that the specific integration is accessible.

Contact and barriers. Email office@hornigold.pl, call +48 608 662 707, or contact us in person or by post: Hornigold w Zielonej Kamienicy sp. z o.o., ul. Mikołaja Kopernika 6, 40-064 Katowice, Poland. Identify the page or stage, barrier, help requested and preferred contact method. Do not send a diagnosis, identity document or card details. Reception assistance is not a substitute for fixing an accessibility barrier.

Accessibility complaints. Provide your name, contact and preferred response method, the service, unmet requirement or barrier description, and your request for accessibility. You may suggest a solution. Complaints are accepted through the channels above, including orally for a recorded report. We respond by your chosen method within 30 days; for a particularly complex case, within that period we explain the delay and set a deadline no later than 60 days from receipt. Statutory consequences of failing to respond are not excluded. You may also notify the competent authority; e-commerce supervision rests with Poland’s Minister of Digital Affairs. This is separate from accommodation complaints.

Status and updates. Notice dated 9 October 2026. No automatic microenterprise exemption is assumed; PAD applicability requires assessment of the company and the service actually offered. Before online sales start, update this notice with integration acceptance results, verified premises information and known limitations. Changes to the engine, payments or documents require reassessment. Alternative HTML or telephone contact is not proof that the whole process complies.

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Child safeguarding standards

Purpose and scope. Every child, meaning a person under 18, has a right to safety, dignity and help. These standards cover staff, contractors and contact with children at Hornigold, Kopernika 6, Katowice, operated by the company identified in the legal information. Version: 9 October 2026. Basis: the Polish Act of 13 May 2016 on preventing sexual offences and protecting minors, as amended.

Responsibility and reporting. The company management board oversees implementation. The property manager coordinates the standards; in their absence the reception shift lead receives reports and escalates them to the board. Every staff member must respond. A child, carer or witness may approach reception, call +48 608 662 707 or email office@hornigold.pl. In immediate danger call 112 without waiting for email. Bypass any person implicated in a report: contact management, the board or competent authorities.

Safe relationships. Staff must be respectful and must not discriminate, use violence, humiliate, threaten, sexualise, bribe or demand secrecy. Sexual contact, unrelated private messaging and photographing children on personal devices are prohibited. Physical contact is limited to justified assistance with respect for consent and boundaries; necessary emergency help must not be delayed. Avoid being alone with a child in a closed space. Never blame a child for reporting harm.

Arrival checks. Reception establishes the identity of the child and accompanying adult, their relationship and authority to care, explaining why questions are asked. Use lawful, proportionate documents or explanations and respect privacy. Appearance or surnames alone do not establish a relationship. Do not routinely copy identity documents or request them by ordinary email. Missing documents alone are not proof of abuse. Escalate unresolved concerns to management and suspected danger to authorities. Staff must not use force or conduct their own investigation.

Listening and warning signs. Respond to disclosures, fear, injuries, controlled speech or other concerning behaviour without stereotyping by origin, disability or clothing. Listen calmly, reassure the child they are not at fault, avoid leading questions and repeated detailed accounts. Do not promise absolute secrecy: explain that information will reach the people needed to help.

Emergency action. For danger to life or health call 112 immediately, give Kopernika 6, Katowice, provide help within competence and arrange a calm safe place without putting anyone at further risk. Where safe alternative care is possible, do not leave the child with a suspected abuser. Do not attempt forcible detention. Management notifies Police or prosecutors of suspected offences and the competent family court when required. Urgent action and legally required reporting do not depend on carer consent or prior managerial approval.

Suspected persons and support. Management removes an implicated staff member from contact with the child while concerns are examined, without prejudging guilt. Where a carer is suspected, avoid disclosures or confrontation that increase danger. Arrange further assistance and safe handover with a safe carer and authorities. The property does not replace Police, courts or specialist therapy. Good-faith reporting must not lead to retaliation.

Records and data. The recipient makes a confidential note of date, time, place, observations or exact words, actions, notifications and author, separating facts from opinions. Management maintains a restricted incident register. Record only information needed for safeguarding and legal duties; health and alleged-offence data need particular protection and a lawful basis. No public register or personal-device copies. Retention follows the legal basis, proceedings and claim periods, with at least an annual necessity review. Share only with authorised people and competent authorities.

Individual needs. Adapt assistance to age, language, disability and additional needs. Use simple explanations, a calm place and suitable communication support where possible. A suspected person must not interpret for the child. Speech or communication difficulties do not make a child unreliable. A carer cannot prevent a danger report.

Internet, images and peers. Do not expose children to sexual or violent content or solicit private online contact. Publishing their image requires an appropriate basis and respect for their wishes; a stay is not consent to marketing photos. Respond to peer violence by ensuring safety and informing safe carers or authorities. No network filtering or continuous monitoring of guest devices is claimed.

Staff and review. Management records named role holders and deputies internally, briefs staff before contact with children and documents training and acknowledgements. Legally required checks for people undertaking covered activities must be performed within the applicable scope; this document is not proof that checks occurred. Review at least every two years and after material incidents or legal changes, documenting and implementing conclusions.

Availability. Full and child-friendly versions are available online for download and printing. Management must display them visibly at the property and provide them to staff. Children may give feedback to reception or management. Help in Poland: 112 for emergencies; 116 111 for children and young people; 800 12 12 12 for the Children’s Ombudsman helpline. Support lines do not replace emergency 112.

Child safeguarding standards — PDF

Your safety — information for children

You deserve to feel safe. Nobody may hit, humiliate, threaten or touch you in a way you do not want. This includes adults and other children.

If something worries you, tell reception or a trusted adult. You can say “I need help”. You do not have to explain everything in front of someone you fear.

Being hurt is not your fault. You can say no, move somewhere safe and ask for help. You do not have to keep a secret that worries you.

A staff member should listen and explain what happens next. They may ask responsible people to help protect you; this is not information for all guests.

If your concern involves a staff member, ask for the manager. If safe help is unavailable or danger is urgent, call 112.

Do not send strangers photos or personal details or meet online contacts without a safe carer. Tell someone you trust if anyone pressures you or demands a worrying secret.

Hornigold reception: +48 608 662 707; office@hornigold.pl. Do not wait for email in an emergency. Address: Kopernika 6, Katowice.

Help in Poland: 112 — emergency; 116 111 — children and young people’s helpline; 800 12 12 12 — Children’s Ombudsman helpline. Ask for help even if speaking is difficult or you do not know Polish.

Your safety — information for children — PDF